January 22, 2007
Inquiry #2.1: Lost Accounts
Everything about lost accounts can be read in this topic. If you see a topic about a lost account, please don’t tell the person who made the topic to message a moderator. Moderators aren’t obligated to return a lost account.
• Why isn’t it a moderator’s duty to retrieve accounts? The duties of a moderator are listed in this topic. You have to be more responsible for your account by never giving it to anybody or having harder-to-crack passwords. If you lost your account on this site, at least you will know to make it more secure in the future. Also, we get too many lost-account requests, and our activity in N-B will decrease because of these requests. However, some moderators may choose to return accounts. You just have to be a bit patient in the long run.
Inquiry #2.2: Ladder Swappers
What is Ladder Swapping? It’s playing a ladder game with your alternative account, friend, clanmate, etc. and surrendering/having them surrender on purpose to give/gain "free" wins. Swapping is cheating. The penalty for swapping can range from an account reset to a confiscation of accounts. Temporary bans or permanent site-bans may occur.
Our punishment system for swappers isn’t listed anywhere because we look at many things before judging anything. You may be asking: "How many swap games constitutes a punishment?” The answer is one. Just one game can be classified as a swap. This minimum number is to show you that you should not try to cheat the system and avoid punishment. There is a zero tolerance policy when it comes to swapping. So remember, once we have the needed proof, regardless of how many games you swapped, your account will be subject to punishment. Rest assured, however, that we won’t reset anyone without solid proof regardless public opinion. We don’t want to reset anyone who doesn’t deserve it because we cannot bring their level back to what it was.
At the beginning, the N-A administration had different views about swapping. Swappers weren’t the moderators’ problem, but that of the administrators. After some time, swapping became more popular so the moderation staff decided to put their hands into it. It was quite ho-hum at the start where we were trying to set punishments, rules, etc., but nowadays everyone knows their role and swappers are being eliminated faster than ever. Members who have swapped in the past can still be reset. If we find many swappers who belonged to the same clan, that clan will lose some experience points. In some cases, these clans will be disbanded as well.
In conclusion, ladder swap and you will be reset, have your account taken, or site banned!
* PLEASE NOTE THAT QUICK GAME SWAPS ARE COMPLETELY LEGAL *
Inquiry #2.3: Banning
You may be aware about our latest banning system, but what you are not aware of is our protocol when it comes to this. When a moderator decides that someone should be banned, he/she makes a Ban Request topic. In that topic, a discussion about the ban takes place. Three other moderators would have to agree on the ban for it to be passed. This guarantees that there are no abuses when it comes to bans, and every moderator can post what they think about the case. These ban topics are not deleted in case something comes up in the future. However, Global Moderators are able to ban instantly without have 3 moderator votes. If you were ever banned, there is no automatic notification which says "You are banned for X amount of days"; the forum doesn't have that feature. You have to wait for a moderator requesting your ban to PM you. If you have issues, you can message the moderator who requested your ban, or you can message a GM.
• The big question is: can a user be unbanned? We consider bans to serve as a form of reflection on the sections that led to the punishment and understand that people can change overtime, so that is why we have a way to repeal a permanent ban. This type of ban repeal is for permanently banned members only; site banned members will not be able to repeal their bans. In order for the repeal process to initiate, a member must contact one staff member 6 months after their initial ban. The banned member will be sent a set of questions to answer that will determine if the banned member is qualified for an un-banning once a moderator or GM has carefully looked over the initial ban. Upon receiving the answered questions, a topic will be made concerning the state of the permanently banned account. On this topic all Global Moderators vote whether or not the member should be un-banned by voting yes or no accompanied by their reasoning. The Forum Admin has the final say in determining the fate of a permanently banned member.
It is important to note that you understand handling a ban repeal case is completely voluntary for the staff members, therefore rushing an application may lead to your repeal being discarded. As well, any forms of major rule breaking once un-banned will result in your account being permanently re-banned without hesitation and any reconsideration for a future repeal. Keep in mind that a ban repeal is NOT guaranteed and a system meant to be abused. We will know if certain members commit severe offenses then asking for a ban repeal exactly six months after the offense was committed. .
• If you feel at any moment that a regular ban was unfair, please address this through private messages. Do not create new accounts to contact moderators through the boards. Ban evading is strictly prohibited and will lead to all your current accounts being permanently banned! Note that the ban length can be changed if we find out that the offense wasn't as severe as it turned out to be.
Inquiry #2.4: Reporting Rule-Breakers and Moderators
You, as a member, have the ability to report other members and moderators. As a member, if you choose to, you can report any or all rule breakers. If there's a post bothering you, it is recommended that you message a moderator and let them handle it. Posting one word to the rule breaker, even if it's "reported," can cause a lot more problems. When reporting someone to a moderator, it's important to include the name(s) of the rule breaker(s), what rule they're breaking in which post, and the link to the topic they broke a rule in. If you can't give us these things, it's going to make our job harder; give us as much information you can. If you want to tell a member to not break a rule by post or private message, please follow the rules of reporting in this guide.
Moderators can be warned too? Yes, in a way they can, but not like regular members. There comes a time when even moderators break rules or they're just not doing their job right. Don't be afraid to report them to a global moderator if you ever see they've done something wrong. If the situation is serious, what usually happens is the GM talks with that moderator to get to the bottom of why the mod did what he/she did and eventually tells the person not to let it happen again. Don't expect that mod to be demoted just because of one or two rule breaks, but it's still important to report it anyway. GMs share their reports and doubts among themselves so when a moderator keeps breaking rules constantly; he/she will most likely lose the position. If the situation reported was really serious, GMs will take immediate action and a demotion may occur almost instantaneously. The Forum Admin has the final say on this.
Inquiry #2.5: General Moderation
Our purpose of moderation is to keep forums clean, solve problems, and help members. By helping the members, we are not going to do your missions or your homework; we’re here to ensure that everything in the forum is running properly. It isn't giving warnings to every rule breaker neither; just observing. If everyone were able to post anything he/she wants, the forum will be useless and a total mess. There will always be people who say that moderators are too strict; there will also be other people who say that we are not strict enough. This equilibrium shows that the work we do is balanced. :]
• The List of responsibilities is listed here.
Why is the staff never doing everything and not taking requests from members? Firstly, the staff members are simply members just like you, except with a title and some powers to maintain peace. They are still members with their GFX shops, guides, clans, and friends. We aren’t paid workers who are logging in at 7 A.M and logging off at 3 P.M. We are simply volunteers who maintain peace on this free site.
• Why don’t moderators change every 6 months? In a way, they actually do. After reviewing each moderator every 6 months, there are usually a few demotions. However, changing the whole staff will make everything unstable and continuing projects will be very difficult. If you take a look at the list of our past moderators, you will see that we have had many moderators here.
• Please note that moderators have nothing to do with the game, balances and the official site; that is all up to the administrators. Also, the best way to communicate with us is through Private Messages. Moderators do not have to take requests, reports, or answer any questions via other communication channels (e.g. chatboxes, MSN).